Ordering Process
Step 1: Approval and deposit
After we have figured out exactly what your order is going to consist of and what services you will need, we can put together a price quote and send it over for your approval. Once we get an approval, a 50% deposit is required, after which we will create mockups for you to approve.
Step 2: Production
Once the mock-up(s) has been approved the order will be put on the production schedule. Now we will begin making the screens, mixing the inks, and setting up the order so we are ready to run it once the garments arrive. The production process begins after artwork is approved, and the 50% deposit has been made. Total production time varies depending on the time of year, average is 7 – 10 days. Once the order is approved…making changes can be difficult so contact us immediately.
Step 3: Delivery
When the production process is complete, we will box up the items and get them ready to be picked up or shipped out. The remaining balance on the invoice must be paid before pickup or delivery can be fulfilled.
Frequently Asked Questions
How does pricing work?
Pricing is specifically calculated for each individual client creation. Since many factors affect pricing, including desired turnaround time, number of pieces needed, method of printing, and difficulty of artwork, all orders are quoted on a case-by-case basis.
Can you ship/deliver my order?
Yes, we ship domestically within the United States. Shipping and delivery charges will be added to your invoice.
Can I supply my own shirts?
Yes, you may provide your own apparel, but we do encourage you to order your garments through one of our trusted partners. If you supply your own clothing, Identity Ink is not responsible for any damages or disfigurations that might occur during the printing process. We do not print on used, soiled, or damaged items.
What’s your return, refund and exchange policy?
There are no returns, refunds, or exchanges on any custom order placed.
What’s your cancellation policy?
There is a 50% cancellation fee for an order placed after any portion of an invoice has been paid. There is an additional restocking fee, and you will be responsible for any return shipping fees for merchandise not used, as well as any cost of wasted material.
What about copyrights?
If you wish to produce items on behalf of large companies holding copyrights such as the Buffalo Bills, Sabres, Disney, Coca-Cola, etc., you will need to provide an official certificate from the organization stating that you have permission to reproduce their likeness. We do not illegally produce (bootleg) garments of any sort. We do not claim ownership of any photographs used on this site, unless otherwise noted by Identity Ink. Photographs on this site are strictly for promotional use only and are not intended to be infringing upon the rights of their owners. If your photograph is being used and you would like us to remove it, please contact info@identityink.com for a prompt removal.
What is your social media sharing policy?
We love to stay connected with our clients through various social media outlets like Facebook, Twitter, and Instagram. This often means posting pictures of the awesome designs you have created with us. We like to show off our hard work! We reserve the right to post on any social media outlet, blog, or website, including our own, and replicate any photos of our prints. If you would prefer to keep your design under wraps, just let us know beforehand, and we will happily honor your wishes.